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Cancellation policy

Can I modify/change the specification for the ordered product without cancelling it?

No, once an order is placed the specification of the product can not be modified.


Can I reinstate a cancelled order?

No, a cancelled order can not be reinstated.

Why i am getting charged for cancellation? / What is cancellation Fee?

Cancellation fee will be applied or charged only if an eligible order is cancelled after 12 hours of placing.
The reason is to compensate for the time and effort incurred in processing the order by the seller. Also, to compensate our logistics partner for incurring a cost when they ship the order, if the order is shipped. Note: Customer can find this information under the order details by logging into his/her Firstpro account.

Why i am getting charged for cancellation? / What is cancellation Fee?

Cancellation fee will be applied or charged only if an eligible order is cancelled after 12 hours of placing.
The reason is to compensate for the time and effort incurred in processing the order by the seller. Also, to compensate our logistics partner for incurring a cost when they ship the order, if the order is shipped. Note: Customer can find this information under the order details by logging into his/her Firstpro account.

How long does it take to cancel an order?

If the seller hasn’t shipped the order, it will be cancelled immediately. If already shipped, cancellation occurs once the courier confirms the return.

In some cases, a cancellation fee may apply if cancelled after the specified time. Cancellation windows vary by category, and doorstep cancellations may also incur fees. Please check the product page for details.


I see the 'Cancel' button but I can't click on it. Why?

A greyed-out 'Cancel' button may indicate:

- The item is out for delivery or already delivered.
- The item is non-refundable (e.g., digital products like Gift Cards).
- The cancellation window has passed and doorstep cancellations may incur fees.

Check the product's cancellation policy before purchase for clarity.


Where can I find the free cancellation period once an order is placed?

After placing an order, you can find the free cancellation period on the 'Order Details' page.