Refund Timelines

A refund will be initiated for your returned or cancelled orders, once the returned package is received by Seller. Refund requests are processed by Firstpro seller within 13 days of successful pickup. Refer to below table to know about time taken for refund to be processed, after Firstpro seller has initiated the refund request.

To check the status of your refund, click on the relevant order and select View Return/Refund Status.

MY ORDERS

Note:

· If the refund processing time is up to 5 working days, you must wait until the end of 5th working day for a refund update. Working days exclude bank holidays.

· Refund will be processed to the original payment method used for placing the order or to your WALLET Balance, based on your preference.

· If the refund is issued to your credit card account, your card provider may take additional time to update the statement. Please check your latest credit card statement to confirm the refund, it would be visible under 'Unbilled Transactions' section. If you do not see the 'Unbilled Transactions' section in your credit card statement, please contact your card provider for the refund confirmation.

Bank account for Refund - If you wish to receive the refund in your bank account, make sure to add/update the correct bank account details for refunds to be successfully processed. Follow below steps to add a bank account for refund:

To add your bank account through website,

1. Go to Your Orders

2. Click on the order you want to return

3. Select Return or Replacement items option

4. Select ‘Refund to your bank account’

5. Select ‘Choose a bank account’

6. Select ‘Add a new bank account’, and enter your bank account details

Refund for Seller Fulfilled Orders:

· Any refund for a orders sold and shipped by our seller partners needs to be initiated by the seller directly.

· The terms and conditions of refunds may vary from seller to seller and is available on Seller details page. You can access it by selecting Seller name on the product page.

WALLET Refunds

· If you have not paid any installment for the returned product, then on returning, we will credit your WALLET with the total order value.

· If you've already made a payment, we will credit the amount back to your bank account, along with reinstating your credit limit.