Return orders placed with a Third-party (Marketplace) seller

You can easily return orders which are sold and shipped by a marketplace seller and are still within the return window.

To view in your preferred language, locate the drop down to select the language.

To check the status of your return or refund, click on the relevant order and select View Return/Refund Status.

You can find seller details for any product on the product details page. You can also view if the product is Shipped by seller on product details page.

To return a seller fulfilled order, you will need to raise a return request with the seller. You can contact the seller and arrange for the return pick-up, once return is approved by the seller. Follow below steps to start the return request:

· Go to "Your Orders"

· Choose an item that you want to return or replace

· Select "Contact seller". You will be directed to the Seller Messaging Assistant

· Select the appropriate option and start the conversation

Note: When you order from a marketplace seller who fulfills and delivers the products, your return is sent back to the seller. Some seller return policies may vary. You can view the return policy of the seller before you purchase an item available on the seller profile page.